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About E-Cigarette Batteries

1. What are Electronic Cigarettes?
Electronic cigarettes (also known as e-cigarettes or personal vaporizers) are an alternative to tobacco cigarettes. They are battery-operated devices that create an inhalable, water-based mist instead of smoke. The rechargeable battery powers a heating element called an "atomizer." The element uses low heat to turn liquid in the cartridge, which contains propylene glycol, glycerin, and food flavoring, into a fog-like mist.

There are many models of e-cigarettes available. Some look like traditional cigarettes, others look similar to a pen and some even look like small flashlights. Some have LED lights, some have built-in liquid reservoirs, others have combined atomizer cartridges, some are tubular and some are even rectangular boxes. They come in all shapes and sizes and have different features for former smokers who wish to distance themselves from anything resembling a traditional cigarette or want a longer battery life and/or better performance.

2. What does “mah” means?
It stands for a milliampere hour. In basic terms, it means that the larger the number, the longer your battery should last. So a 1000mah battery will last longer than a 650mah.

3. Which battery is the right one for me?
You need to find a battery that will not only be functional, but will be the most stress free while you transfer from analog cigarettes over to vaping. We honestly cannot answer that question for you, so we always recommend shopping around on our website for the one that best suites you.

4.    What is eGO threading?
eGo threading is the threading on the outside of the battery (the threads you can see).

5.    What is 510 threading?
510 threading is the threading that is on the inside of the battery and the threading most commonly used on mechanical mods.

6.    Are e-Cigarettes Safe?

E-Cigarettes cannot be called 100% safe, evidence from numerous studies strongly suggests that they are magnitudes safer than tobacco cigarettes. Harm reduction experts can point to research supporting that switching from cigarettes to a smokefree product will reduce health risks to less than 1% of smoking traditional cigarettes - nearly the same as non-smokers. For tobacco harm reduction health professionals, it is misleading and irresponsible for public health officials to tell smokers that smokeless products, such as e-cigarettes, are "not a safe alternative to smoking" simply because they are "only" 99% safer and not 100% safe.

7.    Do e-Cigarettes Cause Cancer Just Like Tobacco Cigarettes?
Though testing by the FDA and other labs have discovered trace amounts of tobacco-specific nitrosamines, which are known to cause cancer with high exposure, the amounts found were extremely low and unlikely to cause cancer. To put it in perspective, an e-cigarette contains nearly the exact same trace levels of nitrosamines as the FDA-approved strength patch and about 1,300 times less nitrosamines than a Marlboro cigarette.

8.    Are e-Cigarettes approved or regulated by the FDA?
The FDA currently considers e-cigarettes to be tobacco products. Originally, it claimed that e-cigarettes are being used as smoking cessation devices and therefore they needed to be regulated the same as pharmaceutical strength replacement therapy drugs (NRTs). In 2009, the FDA ordered customs officials to start seizing e-cigarette shipments coming into the country.

On April 25, 2011, FDA announced in a letter to stakeholders that it would not appeal the decision by the U.S. Court of Appeals for the D.C. Circuit in Sottera, Inc. v. Food & Drug Administration, stating that e-cigarettes and other products are not drugs/devices unless they are marketed for therapeutic purposes, but that products “made or derived from tobacco” can be regulated as “tobacco products” under the FD&C Act. The FDA stated that it is aware that certain products made or derived from tobacco, such as electronic cigarettes, are not currently subject to pre-market review requirements of the Family Smoking Prevention and Tobacco Control Act. It is developing a strategy to regulate this "emerging class of products" as tobacco products under the Family Smoking Prevention and Tobacco Control Act. Products that are marketed for therapeutic purposes will continue to be regulated as drugs and/or devices.

Contrary to some media reports and comments by legislators, regulation as a "tobacco product" under FSPTCA does not mean that e-cigarettes are automatically regulated in the exact same manner as tobacco cigarettes, ie., subject to PACT, flavoring prohibitions and indoor use bans nor subject to the same tax rates. However, it does mean sales of these products to minors are finally prohibited by law.

9.    What e-Cigarette brand most looks and tastes likes a real Cigarette?
This is the most common question on e-cigarette forums. The best answer to that question is "none" and "it doesn't matter."
Since those considering e-cigarettes are usually seeking to replace tobacco cigarettes, they are under the assumption that having the most realistic, tobacco-flavored e-cigarette will bring the most satisfaction. The truth of it is that after switching to e-cigarettes for a few weeks, the vast majority of users discover that looks ultimately don't matter - performance does. And the best performing e-cigarettes don't necessarily look anything like traditional cigarettes because they require larger batteries. And the most popular flavors with experienced users are often as far from tobacco-tasting as one can get.
One problem is that none of the tobacco flavors really taste like burning tobacco - they taste more like fresh tobacco smells and slightly sweet. So, experienced e-cigarette users will tell you that nothing tastes exactly like a burning tobacco cigarette. But, we know you won't believe us and insist on buying something that looks and tastes like a tobacco cigarette. That's ok - we've all been there!

About Tanks / Atomizers / RBAs

10.    What is the resistance and which one is good for me?
The resistance of a replacement heads is broken down in “ohm”. The lower your ohm, the faster the liquid will heat up. So a 1.8ohm will heat up faster than a 2.1ohm coil. Most people prefer the 1.8ohm coils because it is just warm enough without burning out the coil too fast.

11.     What is “Sub-ohm” and What does it do?
Sub-Ohm is when your resistance is below 1.0ohm. Sub-Ohm is popular in the Cloud Chasers circle and requires Max-VG liquid with very low strength (0mg-6mg) or you will get a very strong throat hit and it is not enjoyable. Sub-Ohm is good for those looking to rebuild their own RBA and get very large clouds. Just make sure you understand Ohms Law and Battery Safety before jumping into the world of Sub-Ohming.

12.     What is a Replacement Coil Head?
That is the part that heats up your liquid in the tank. Since it is a wick wrapped up in wire and heats up the liquid, it will eventually burn out and taste bad, so you will need to replace the coil (or “head” as some people call it) so you can keep tasting your liquid the way it’s supposed to be.

13.    What is an RDA/RBA?
RDA stands for “Rebuildable Dripping Atomizer” but also goes by RBA (Rebuldable Atomizer). This is an atomizer that does not take replacement heads; but you wrap your own coils. This is what is required for true Sub-Ohming and is the reason most people buy RBA/RDAs. Make sure you are aware of Ohms Law and Battery Safety before you decide on an RBA/RDA.

14.     What is Tank/Clearomizer?
A tank is the general term for the part of your device that holds the liquid.

About E-Liquids / DIY Mixing

15.     What is the difference between E-Liquids and strength/Flavorings?
Your eLiquids are going to be ready to vape. All you have to do is open the cap, fill your clearomizer and vape.
The strength / Flavorings section is for the Do-It-Yourselfers; a lot of people go this route as a hobby for them. There is a good bit of information you must obtain first in order to properly mix your eLiquids. You need to know about your strength strength, the amount of flavoring to use and how much PG / VG is going to go in it.
You will also need to have plenty of mixing supplies handy and to make sure that you do not use the same mixing supplies that were used in your strength base with your pure PG / VG.

16.     What is Unflavored strength Base?
The Unflavored strength is for mixing your own liquid. Just select your strength mg, bottle size and PG/VG mix to get started!

17.     How do I mix my own liquid?
We recommend doing a lot of personal research on the topic. We cannot advise you on how to exactly mix your liquid, mainly because everyone has different tastes. Check out the ECF’s DIY Mixing page and find yourself a good eLiquid Calculator on Google to get yourself started

18.     What PG/VG mixture should I select?
That is completely up to you. The more PG you have in your liquid the thinner it will be. That is recommended for regular tanks like a Protank or CE4 but not for dripping / Sub-Ohming. If you are planning on using it on a dripper or SubTank, we recommended you using a low strength mix down (0mg-6mg) with a Max VG base.

19.     What is “Steeping your E-Liquid” and How does that affect me?
Look at your eLiquid as if it is a soup you made. If you have some that night, it’s going to be pretty good, but it is always better the next day, right? Same thing with your liquid; we recommend letting your mix steep for about 3 days (shaking it every so often) for the flavor to fully come out!

20.     What does the strength mg mean?
Mg is short for Milligram. Most people start out between 18mg and 24mg if they have been smoking for a long time, 6mg and 12mg if you were a social or light smoker. We recommend starting at 12mg and moving up or down for your taste.

21.     What is the difference between PG and VG?
The liquid used in electronic cigarettes, often called E-Liquid, is usually a base mixture of Propylene Glycol (PG) and/or Vegetable Glycerin (VG) with flavoring and/or strength added according to preference.  As the vapor is inhaled by the user they are able to both taste the flavoring and absorb the strength that is diluted in the E-liquid, if any.
Both PG and VG are considered GRAS (Generally Recognized As Safe) by the FDA and EPA.  They are common ingredients found in many of the foods we eat, cosmetics we use, medications we take, and common household items such as toothpaste, mouthwash, and soap. They are also used in the fog machines used in theaters and night clubs.
PG is a very thin liquid that dilutes and carries flavors very well, making it the optimal base for mixing, but when thinned out even further by the addition of flavoring and strength it may produce less vapor. PG based liquids are recommended with standard tanks like CE4s, KangerProtanks, Aspire Tanks, iClear tanks, etc.  Also, a very small percentage of the population experiences a sensitivity to PG that may present itself in a number of ways from throat irritation to skin irritation.  However, most people with this sensitivity are still able to use liquids that contain a lower amount of PG without any negative effects.

VG is a slightly sweet and very thick liquid in its pure form, which results in much higher vapor production than PG.   However, the downside to this thickness is that it may cause wicking, clogging, or burning issues in some devices if the VG concentration in the liquid is too high, which is why VG based liquids are not recommended to be used with regular tanks; this VG based liquid is what is required for Drippers and Subtanks. Also, due to the inherent sweetness of VG it tends to alter or dull the flavor slightly and reduce the amount of throat hit experienced by the user.

Ultimately, the E-Liquid mixture percentages of each user are merely personal preference based on the tradeoff between flavor, throat hit, and vapor production.  However, it is recommended for most standard devices that no more than 15-20% VG be used in the E-Liquid to provide a boost in vapor production without the negative effects of higher VG concentrations; in SubOhm systems at least an 80% VG is recommended, though some Premium eLiquid brands that manufacture 50/50 blends that work well in both drippers and standard tank systems.

22.     Does E-Liquid Contain Anti-freeze?
No. This myth was created by a 2009 FDA press statement regarding electronic cigarettes. The FDA tested 18 cartridges from 2 companies. Of those 18 cartridges, 1 tested positive for a non-toxic amount of diethylene glycol (approximately 1%). While diethylene glycol is occasionally used in anti-freeze, the chemical is not a standard ingredient in e-cigarette liquid and it has not been found in any other samples tested to date.
The base liquid for e-cigarette liquid is usually propylene glycol. Propylene glycol is considered GRAS (Generally Recognized As Safe) by the FDA and EPA. While it is also sometimes found in anti-freeze, it is actually added to make the anti-freeze less toxic and safer for small children and pets. Propylene glycol is a common ingredient found in many of the foods we eat, cosmetics we use and medications we take. It is also used in the fog machines used in theaters and night clubs.
Battery and Tank Troubleshooting / Maintenance

23.    How do I properly change out flavorings in my tank if I want to try a different flavor?
The easiest way to do this is to wash out your tank with warm water, dry it completely and put a new Replacement Head inside the tank.
If you do not have an extra replacement head or use a system that does not take replacement heads (like the CE4 Clearomizers), then we recommend either vaping all the liquid in the tank or dumping it out, then adding your new liquid to it. The downside to that will be that your flavors will be a little mixed. This usually isn't too big of an issue if you are using a fruit flavor then moving to another fruit flavor; but if you are going from a menthol to something sweet, it might be a little off putting.

24.    My battery isn't working
First, make sure that your battery is on; you can turn the battery on and off by clicking the button 5 times very fast, the light will flash telling you that it is turned on or off.
If you are sure the battery is on but it is not firing your tank, try using a different tank if you have one. Chances are that it’s a bad replacement head and it does not want to work with your battery.
One last thing for you to try is raising the center post of the battery; this is a common issue with an older battery. The pin inside your battery can be pushed down over time and you can lift it using a small flathead screwdriver. Here’s a quick video on how to fix that issue.
If you are still having issues, please email us at info@ecigdc.com and include your order number so we can personally assist you.

25.    My tank is leaking
This can happen a few different ways. One, the replacement heads was not screwed into the base properly causing it to now leak, the coil is burnt out and needs to be replaced, or you got some liquid in the airflow tube when you were filling it up.
First off, completely clean the tank and let it dry. Then put a new replacement head in the tank if you have one and make sure it is screwed on tightly, refill the tank and make sure you don't get any in the center airflow tube. When you fill it for the 1st time with a new head, you need to make sure you give it 5-10min to let that liquid absorb into the head. If you try to use it before then, you run the risk of a dry hit or the replacement head dying too quickly.
If you are still having issues, please email us at info@ecigdc.com along with you order number so we can better assist you.

26.    My liquid tastes burnt
You might need to change your replacement head. Your replacement head should last you about 2 weeks before having to change it, but sometimes it will go before then.
Make sure that when you put the new head in that you wait about 5-10 minutes after filling it before you use it. If you do not give the head enough time to soak up the liquid, it will taste burnt and will shorten the life of your replacement head.

27.     How do I turn on my E-Cigarette?
Normal eGo style e Cigarette can be turned ON and OFF by clicking the firing button 5 times very quickly. The button will flash when you turn the device ON and OFF.

28.    How do I clean my tank?
We recommend a hot water bath. Wash it with some hot water and allow it time to fully dry out before refilling it with your favorite E-Liquid.

29.    How often do i change my replacement heads?
We recommend about every 2 weeks or when your liquid starts tasting “off”.

30.    My battery doesn't charge
It could be that you have the wrong charger for your battery, the battery is completely dead and it’s time for a new one, or the center pin is pushed down too far and it is no longer making a connection. Here is a quick video on how to fix a center pin issue.
If that still does not help, feel free to email us at info@ecigdc.com along with your order number for that battery to see what we can do for you.

31.     How and why I should prime myclearomizer?
As vapers we are often excited to receive new e-cigarette hardware and want to use it right away. However, if the proper steps are not taken to prime the new equipment it can result in poor performance, a burnt wick, and a shortened life span for atomizers or cartomizers. To avoid these problems it is very important to make sure the atomizer is properly primed.  We recommend the following procedure:

1.    Fill the clearomizer with E-Liquid, making sure to avoid getting any in the center tube.
2.    Without the battery connected, put the base of the clearomizer back on the tank.
3.    Wait about 5-10 for the E-Liquid to absorb into the coil head.
4.    Connect the tank to the battery and enjoy!

Orders and Shipments

32.    I Can't find what I'm looking for
If you have looked all over our website and still cannot find the part you need, we probably do not carry it or we are out of stock. We apologize for any inconvenience this may cause as we know that the worst thing that can happen is we not have the product you are looking for.
Don’t forget that we also have a search bar at the top right corner of this page. You can also use that as a tool to help you find your products faster.

33.    Do you ship internationally?
As of now, ecigdc.com doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

34.    I Have not received my order
Please contact us at info@ecigdc.com and have your tracking number or order number ready so we can immediately look into this for you.

35.    How do I track my shipment?
If you provided us with the correct email address, you will receive a tracking number in your email once we print out the shipping label. Please allow 12-24hrs for the tacking number to become active and show updates.

36.     Ireceived the wrong product in my package
In this situation, please email us at info@ecigdc.com with your order number, what was incorrect and the hand written time and initials that are located in the top right corner of the paper invoice in your package. We will get the situation rectified for you promptly.

37.    Is my order placed? How do i know?
First, go to the top of the page and click on “My Account”; on that page you will see all your recent orders. If you see a recent order listed along with an order number that means it is processing and we have the order. If it is not in there, that means we do not have the order and the card was declined. Please make sure that the Billing Address you provided for us is the same that the card merchant has on file for you; if it is not, the card will be declined.
If you have further issues or questions, please send an email to info@ecigdc.com

38.    How do i add a coupon code to my order?
On the CART page at the bottom of the page, you will see a box for you to apply a coupon code. Make sure that the coupon is still valid and you have checked the TOS for the coupon in your email before adding.

39.    Do you accept paypal?
Sadly, we do not. PayPal does not allow merchant accounts that are linked to anything related to eCigs and will terminate the account. We have offered this before in the past but we got shut down. They said the policy changed in India with the vaping supply store and they accept it over there, but in Canada and the US they still are not joining with vape supply stores.

40.    Can I edit / cancel my order?
Due to the volume of orders we receive; we have optimized our fulfillment process to make sure your order gets shipped as fast as humanly possible.  Unfortunately, because of this we are often unable to edit or cancel orders once they have been submitted and cannot combine multiple orders placed by a single customer, even if they are shipped to the same address.  

This is mainly because by the time we receive your request to edit or cancel your order it is likely already in the order fulfillment stage (past the point of no return) or it has already been shipped.  We understand that this may be an inconvenience to you in the unlikely event that you find yourself in this predicament, but we're also pretty sure that you would prefer all of your orders arrive as quickly as possible as opposed to delaying all orders an extra day to allow for a chance to fix the rare mistake.  Therefore, we ask that you very thoroughly check your order for mistakes or missing items before submitting to help avoid this situation.