1) What are the Shipping charges?
There are no charges for orders over Rs.1000. For orders less than Rs.1000 the shipping charge is flat Rs.100.
2) What is the estimated delivery time?
Delivery time is usually 2-3 business working days within North India and 5-7 working days to other areas. Orders placed before 12 PM are dispatched from our office on the same working day. Orders placed after 12 PM will be dispatched from our office on next working day
3) Are there any hidden costs (sales tax, octroietc) on items sold by Sellers on ecigdc.com?
There are NO hidden charges when you shop atecigdc.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
4) Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available at your location.
5) I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
6) What do the different tags like “In Stock”, “Out of Stock” mean?
For items listed as “In Stock”, Sellers will mention the delivery time based on your location Pincode. Delivery time is usually 3-5business working days within North India and 5-7 working days to other areas.
‘Preorder’ or ‘Upcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned.
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
7) Does ecigdc.com deliver internationally?
As of now, ecigdc.com doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.